Would you like…? is a polite offer. I'd like… (= I would like) is a polite request. Would you like a coffee? → Yes, please. / No, thank you.
Worked example
Waiter: Good evening. Would you like a table for two?
Customer: Yes, please.
Waiter: Would you like something to drink?
Customer: I'd like a glass of water, please.
Waiter: Of course. Would you like to see the menu?
Customer: Yes, thank you.
Listen to the model
The waiter offers: Would you like…? The customer asks: I'd like… Both are very polite.
Practise: self-correcting exercises
Complete the dialogue.
you like a drink?
I'd a sandwich, please.
Would you like some help? → Yes, .
Would you like a bag? → No, thank .
I like to book a table.
Would
like
please
you
would
Your turn: a small production
Write
Write a 6-line dialogue between a customer and you, in your future job. Use Would you like…? and I'd like…
Sentence starters: Good morning, can I help you? · Would you like…? · I'd like…, please.
Write here, on paper or in your notebook. Your text is saved on this device only. Copy it to send it on the ENT.
Worksheet to complete (paper or ENT)
Print it, or copy it into your notebook. You can also complete it on a computer and upload it.
Name: Class: Date:
Cours à distance · Bac Pro · Première · English · Week 2 · Lesson 1
Would you like…? I'd like…
Make polite offers and requests.
1. Complete the lesson with the words in the box.
thank · Would · would
you like…? is a polite offer. I'd like… (= I like) is a polite request. Would you like a coffee? → Yes, please. / No, you.
2. Exercises: fill in the blanks or circle the right answer.
you like a drink?
I'd a sandwich, please.
Would you like some help? → Yes, .
Would you like a bag? → No, thank .
I ( am / will / would ) like to book a table.
3. Write a 6-line dialogue between a customer and you, in your future job. Use Would you like…? and I'd like…
Take a clear photo of this sheet and upload it on the ENT. · Madame Carole Paoli Pompougnac · IP
2
Lesson 2 · 35 min
Offering help: Shall I…? I'll…
Objective
Offer help and react politely.
The lesson
To offer help: Shall I open the door? Can I help you? To decide now, use I'll + verb: I'll call you back. I'll check for you. A polite answer: That's very kind of you.
Worked example
Customer: This bag is very heavy.
Assistant: Shall I carry it to your car?
Customer: Oh, that's very kind of you.
Assistant: No problem. And I'll give you a stronger bag next time.
Customer: Thank you! Have a nice day.
Listen to the model
Shall I carry…? = offer. I'll give… = a decision now. That's very kind of you = thanks.
Practise: self-correcting exercises
Choose the best answer.
I open the window?
The phone is ringing. → I' answer it.
Thank you for your help! → You're .
I'll the stock for you.
I help you?
Shall
ll
welcome
check
Can
Your turn: a small production
Speak and record
Record 5 offers of help for customers in your trade.
Sentence starters: Can I help you? · Would you like me to…? · Let me show you…
Use the voice recorder of your phone. Listen once, then record again if you want. Name the file as explained below.
Worksheet to complete (paper or ENT)
Print it, or copy it into your notebook. You can also complete it on a computer and upload it.
Name: Class: Date:
Cours à distance · Bac Pro · Première · English · Week 2 · Lesson 2
Offering help: Shall I…? I'll…
Offer help and react politely.
1. Complete the lesson with the words in the box.
call · kind · Shall
To offer help: I open the door? Can I help you? To decide now, use I'll + verb: I'll you back. I'll check for you. A polite answer: That's very of you.
2. Exercises: fill in the blanks or circle the right answer.
( Shall / Will / Do ) I open the window?
The phone is ringing. → I' answer it.
Thank you for your help! → You're .
I'll ( checking / to check / check ) the stock for you.
( Shall / Must / Can ) I help you?
3. Record 5 offers of help for customers in your trade.
Take a clear photo of this sheet and upload it on the ENT. · Madame Carole Paoli Pompougnac · IP
3
Lesson 3 · 45 min
Role-play with a cue card
Objective
Play a short professional role-play.
The lesson
In a role-play, follow the cue card: greet the customer, ask what they want, offer help, answer a question and end politely: Have a nice day!
Worked example
Hairdresser: Good morning! How can I help you?
Customer: I'd like a haircut, please.
Hairdresser: Of course. Would you like a shampoo too?
Customer: Yes, please. How long will it take?
Hairdresser: About thirty minutes. Shall I take your coat?
Customer: Thanks. That's very kind of you.
Listen to the model
The hairdresser greets, asks, offers twice and answers the question How long?
Practise: self-correcting exercises
Put the steps of the role-play in order.
Step 1:
Step 2:
Step 3:
Step 4:
Step 5:
greet the customer
ask what they want
offer help
answer a question
end politely
Your turn: a small production
Speak and record
Play the role-play with a partner (or read both parts yourself): your partner reads the customer's lines, you answer as a professional. Record it.
Sentence starters: Hello, how can I help you? · Of course, here you are. · Is there anything else?
Use the voice recorder of your phone. Listen once, then record again if you want. Name the file as explained below.
Worksheet to complete (paper or ENT)
Print it, or copy it into your notebook. You can also complete it on a computer and upload it.
Name: Class: Date:
Cours à distance · Bac Pro · Première · English · Week 2 · Lesson 3
Role-play with a cue card
Play a short professional role-play.
1. Complete the lesson with the words in the box.
day · greet · offer
In a role-play, follow the cue card: the customer, ask what they want, help, answer a question and end politely: Have a nice !
2. Exercises: fill in the blanks or circle the right answer.
Step 1: ( greet the customer / offer help / end politely )
Step 2: ( end politely / ask what they want / greet the customer )
Step 3: ( greet the customer / ask what they want / offer help )
Step 4: ( answer a question / greet the customer / ask what they want )
Step 5: ( end politely / greet the customer / offer help )
3. Play the role-play with a partner (or read both parts yourself): your partner reads the customer's lines, you answer as a professional. Record it.
Take a clear photo of this sheet and upload it on the ENT. · Madame Carole Paoli Pompougnac · IP
I hand in my work
Do the exercises online and click Check. Nothing is sent automatically: this website keeps nothing outside your device.
Complete the worksheet: on paper (printed or copied in your notebook), then take a clear photo. Or complete it on a computer.
Written work: click « Copy my text » and paste it in an ENT message or a document. Oral work: record it with the voice recorder of your phone.
Name your files like this: NOM_Prenom_1re_Anglais_S2_L1.jpg (or .mp3, .m4a, .pdf).
Upload them on the ENT, in the space your teacher has opened for « Week 2 » (homework drop box, cahier de textes or messaging), before the date your teacher gives.
No printer, no computer or a bad connection? Copy the worksheet in your notebook and tell your teacher through the ENT or the school office: another solution will be found together.