Cours à distance · Bac Pro

English · Seconde professionnelle · CEFR B1

Week 4 Can I help you?

By Friday, you can make polite requests and take a phone message.

Short conversations at work: welcoming people, the phone, opening hours (B1).

Everything is in English. Need help? Read the worked example, listen to the model, then try again.

This week: 3 lessons

  1. Lesson 1 · Polite requests: can and could 35 min
  2. Lesson 2 · Time and dates 35 min
  3. Lesson 3 · Take a phone message 40 min

One lesson a day is enough: for example Monday, Wednesday and Friday.

Watch the video of the weekHow to... make polite requestsBBC Learning English · YouTube

My checklist for the week

Your ticks are saved on this device only.

Lesson 1 · 35 min

Polite requests: can and could

Objective

Ask for something politely.

The lesson

To ask politely, use Can I…? or Could you…? Could is more polite. Answers: Yes, of course. / Sorry, I can't. Always say please and thank you.

Worked example

Customer: Excuse me, can you help me, please?

Assistant: Yes, of course.

Customer: Could you tell me where the toilets are?

Assistant: They're on the left, next to the stairs.

Customer: Thank you very much!

Assistant: You're welcome.

Listen to the model

The customer uses Can you…? then Could you…? and ends with Thank you.

Practise: self-correcting exercises

Complete the dialogue.

  1. you help me, please?
  2. I pay by card? (pouvoir)
  3. Yes, of .
  4. Thank you! → You're .
  5. Sorry, I come tomorrow.

Your turn: a small production

Speak and record

Record 4 polite requests you can use at work or in a shop.

Sentence starters: Could you…, please? · Can I have…, please? · Would you mind…?

Use the voice recorder of your phone. Listen once, then record again if you want. Name the file as explained below.

Worksheet to complete (paper or ENT)

Print it, or copy it into your notebook. You can also complete it on a computer and upload it.

Name: Class: Date:

Cours à distance · Bac Pro · Seconde · English · Week 4 · Lesson 1

Polite requests: can and could

Ask for something politely.

1. Complete the lesson with the words in the box.

Can · Could · please

To ask politely, use I…? or you…? Could is more polite. Answers: Yes, of course. / Sorry, I can't. Always say and thank you.

2. Exercises: fill in the blanks or circle the right answer.

  1. ( Are / Could / Do ) you help me, please?
  2. I pay by card? (pouvoir)
  3. Yes, of .
  4. Thank you! → You're .
  5. Sorry, I ( don't can / can't / not can ) come tomorrow.

3. Record 4 polite requests you can use at work or in a shop.

Take a clear photo of this sheet and upload it on the ENT. · Madame Carole Paoli Pompougnac · IP

Lesson 2 · 35 min

Time and dates

Objective

Tell the time and give opening hours.

The lesson

To tell the time: it's half past nine (9:30), it's quarter past ten (10:15), it's quarter to eleven (10:45). Days take on: on Monday. Times take at: at three o'clock.

Worked example

The shop opens at half past eight on Monday. On Saturday, it opens at nine o'clock and it closes at quarter to seven. My training starts on the twelfth of October, at quarter past nine.

Listen to the model

on Monday, on Saturday (days). at half past eight, at nine o'clock (times).

Practise: self-correcting exercises

Complete the times and dates.

  1. 9:30 → It's half nine.
  2. 10:45 → It's quarter eleven.
  3. The meeting is Monday.
  4. The bus leaves seven o'clock.
  5. 8:15 → It's quarter past .

Your turn: a small production

Write

Write the opening hours of a shop or a salon you like, for each day of the week.

Sentence starters: On Monday, it opens at… and closes at… · From… to… · On Sunday, it is closed.

Write here, on paper or in your notebook. Your text is saved on this device only. Copy it to send it on the ENT.

Worksheet to complete (paper or ENT)

Print it, or copy it into your notebook. You can also complete it on a computer and upload it.

Name: Class: Date:

Cours à distance · Bac Pro · Seconde · English · Week 4 · Lesson 2

Time and dates

Tell the time and give opening hours.

1. Complete the lesson with the words in the box.

at · half · on · past · to

To tell the time: it's past nine (9:30), it's quarter ten (10:15), it's quarter eleven (10:45). Days take : on Monday. Times take : at three o'clock.

2. Exercises: fill in the blanks or circle the right answer.

  1. 9:30 → It's half nine.
  2. 10:45 → It's quarter eleven.
  3. The meeting is ( in / on / at ) Monday.
  4. The bus leaves ( on / at / in ) seven o'clock.
  5. 8:15 → It's quarter past .

3. Write the opening hours of a shop or a salon you like, for each day of the week.

Take a clear photo of this sheet and upload it on the ENT. · Madame Carole Paoli Pompougnac · IP

Lesson 3 · 40 min

Take a phone message

Objective

Understand a phone call and write a message.

The lesson

A phone message gives: who called, the reason, a phone number and a time to call back. Useful phrases: Can I take a message? Could you spell that, please?

Worked example

Receptionist: Good morning, Green Garage. How can I help you?

Caller: Hello, this is Sarah Miller. Can I speak to Mr Brown, please?

Receptionist: Sorry, he isn't here. Can I take a message?

Caller: Yes, please. I want to know if my car is ready.

Receptionist: Could you spell your name, please?

Caller: M, I, double L, E, R.

Receptionist: Thank you. He'll call you back this afternoon.

Listen to the model

The message is: Sarah Miller called for Mr Brown about her car. He calls her back this afternoon.

Practise: self-correcting exercises

Listen or read again. Complete the message.

  1. The caller's name is Sarah .
  2. She wants to speak to Mr .
  3. She calls about her .
  4. Mr Brown will call her back .
  5. The company is .

Your turn: a small production

Write

A friend calls your boss. Invent the call and write the message on a memo: name, reason, number, time.

Sentence starters: Hello, can I speak to…? · Can I take a message? · Message for…: … called at… about…

Write here, on paper or in your notebook. Your text is saved on this device only. Copy it to send it on the ENT.

Worksheet to complete (paper or ENT)

Print it, or copy it into your notebook. You can also complete it on a computer and upload it.

Name: Class: Date:

Cours à distance · Bac Pro · Seconde · English · Week 4 · Lesson 3

Take a phone message

Understand a phone call and write a message.

1. Complete the lesson with the words in the box.

message · number · who

A phone message gives: called, the reason, a phone and a time to call back. Useful phrases: Can I take a ? Could you spell that, please?

2. Exercises: fill in the blanks or circle the right answer.

  1. The caller's name is Sarah .
  2. She wants to speak to Mr .
  3. She calls about her .
  4. Mr Brown will call her back ( tonight / tomorrow / this afternoon ).
  5. The company is ( Miller Garage / Brown Garage / Green Garage ).

3. A friend calls your boss. Invent the call and write the message on a memo: name, reason, number, time.

Take a clear photo of this sheet and upload it on the ENT. · Madame Carole Paoli Pompougnac · IP

I hand in my work

  1. Do the exercises online and click Check. Nothing is sent automatically: this website keeps nothing outside your device.
  2. Complete the worksheet: on paper (printed or copied in your notebook), then take a clear photo. Or complete it on a computer.
  3. Written work: click « Copy my text » and paste it in an ENT message or a document. Oral work: record it with the voice recorder of your phone.
  4. Name your files like this: NOM_Prenom_2de_Anglais_S4_L1.jpg (or .mp3, .m4a, .pdf).
  5. Upload them on the ENT, in the space your teacher has opened for « Week 4 » (homework drop box, cahier de textes or messaging), before the date your teacher gives.
  6. No printer, no computer or a bad connection? Copy the worksheet in your notebook and tell your teacher through the ENT or the school office: another solution will be found together.